How to claim

Claiming is easy

We have made it easier than ever to submit your claims online using OSHC Online Member Services or our Online Claims Form. It's an easy way to make claims and you generally receive payments into your account within 5 business days.

You can also still claim by mail or in-store. Whichever way you make claims, keep a copy of your paperwork and receipts in case you need them later.

Claiming via OSHC Online Member Services

You can make claims for most medical services you have already paid for through Online Member Services.

What do you need to do?

• Log in to Online Member Services
• Provide details about the claim
• Scan and upload your receipts
• Make sure we have your correct Australian bank account.

Claiming via Online Claims Form

You can now make claims for most medical services you have already paid for via our Online Claims Form. 

What do you need to do?

• Open the Online Claims Form
• Enter your membership number, date of birth, first name, surname, and email address
• Upload a copy of your claim document
• Select whether or not the services you're claiming for have been paid in full
• Read and agree to the Terms and Conditions
• Click the Submit your Claim button

If you have any questions or require help completing this form, call us on 134 148.

Claiming by mail

Complete the Medibank OSHC claim form and send it with your receipts to:

Medibank OSHC
GPO 2984 Melbourne Vic 3001

Click here to get a copy of the claim form.

Claiming in store

You can drop off your claim at any Medibank store. You'll need to bring along your receipts and details about your claim. Please note benefits will take longer to process when you claim in-store.